Frequently Asked Questions
Security services: frequently asked questions
Licensing, insurance, response times, pricing and minimum shifts — the questions clients ask before engaging a security provider, answered plainly.
Hiring security
Yes. Fortress Protection Services operates under a Victorian private security business licence, and every officer holds a current individual security licence registered with Victoria Police.
We are a service-area business: our registered office is in Williams Landing and our officers travel to your site rather than you coming to us. We work across metropolitan Melbourne and travel to regional centres including Geelong, Ballarat, Bendigo, Shepparton and Traralgon. Travel time is quoted up front, so a regional booking carries no surprise charges. If your site sits outside our usual coverage, tell us where it is and we will give you a straight answer about whether we can staff it properly.
We aim to fill urgent metropolitan requests the same day, subject to officer availability. Ongoing contracts are usually mobilised within a few days of a site risk assessment.
Yes. Our control room and field teams operate 24 hours a day, seven days a week, including public holidays.
Rates depend on shift length, the time of day, the licence endorsement the role needs and travel to your site. Night, weekend and public holiday work carries penalty rates, and a minimum engagement period applies per officer. We quote travel as its own line so you can see exactly what coverage outside metropolitan Melbourne costs before you commit. Every quote is a fixed written rate with no hidden call-out fees or surcharges.
Yes. We carry public liability and workers compensation insurance, and a certificate of currency is supplied with every contract.
They are different endorsements on a Victorian security licence. Guarding covers protecting property and people at a site. Crowd control covers licensed venues and events — managing entry, refusals and removals. An officer must hold the crowd control endorsement to work a venue door, so ask any provider which endorsement their officers hold for your particular job.
Councils and venues usually set this as a condition of approval, and the requirement will be written into your permit or venue agreement. Victorian venues and councils commonly work to roughly one licensed crowd controller per 100 patrons for events serving alcohol — treat that as a floor rather than a target, because alcohol service, the number of entry points, an unfenced site and a late finish all push it up.
For ongoing guarding, a week lets us assign officers who will learn your site properly. For events, book as early as you can — officer availability tightens sharply across spring and summer. For urgent cover, call us and we will tell you honestly what we can staff today rather than promising cover we cannot deliver.