Residential & Apartment Buildings
Security for Residential & Apartment Buildings
Concierge presence, controlled access and patrols that make residents feel safe in their own building. Tailgating stopped at the lobby, parcels accounted for, and reporting your owners corporation can follow.
- Labour Hire Licensed Victorian Labour Hire Authority
- Victoria Police Licensed Private security licence (LRD)
- WorkSafe Insured Workers compensation cover in place
- Public Liability Insured Certificate of currency available on request
- ASIAL Member Australian Security Industry Association
The short answer
What makes apartment security different?
The people creating most of the access risk live there. Residents prop doors, pass on fobs, let strangers into the car park and have parcels delivered to a lobby nobody is watching. The controls have to work with residents rather than against them, or they get defeated within a week.
Concierge or patrol?
| Concierge presence | Continuous, at a staffed desk |
|---|---|
| Patrol presence | Scheduled visits, typically overnight |
| Parcels, visitors, contractors | Concierge only — a patrol cannot receive a parcel |
| Relative cost | Concierge is the highest; patrols substantially lower |
| Best for concierge | Larger towers with a lobby and real foot traffic |
| Common hybrid | Evening concierge plus overnight patrols — covers the hours that generate incidents without funding a 24-hour desk |
What goes wrong on these sites
The four issues committees raise most
4 findings
Car park access is the single biggest vulnerability in almost every Melbourne tower. One vehicle tailgating through the roller door has access to every storage cage on the level.
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Car park access
Tailgating through the roller door, and the storage cages that follow.
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Parcel theft
High volume, low value each, and enormous resident frustration.
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Short-stay letting
Where permitted, a stream of people with legitimate access and no stake in the building's rules.
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Common property and after-hours noise
The disputes a committee spends most of its meeting time on.
Not sure which of these apply to your residential site?
We will walk the building with your manager — the car park entry, the lobby, the parcel room, the after-hours doors — and put the result in writing with costs separated, so the committee has something it can table and vote on.
What we do about it
What a committee can take to a meeting
This sector differs from every other on this site in one important way: the people who experience the problem are not the people who buy the solution. An owners corporation engages and funds security, usually through a committee, usually from the maintenance fund, and often only after a vote.
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Options priced separately
So the committee can compare and vote without a security company in the room.
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A monthly summary
Incidents, times, locations and actions. Committees turn over and memory goes with them.
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Credentials deactivated on move-out
The step buildings skip, and the reason so many have fobs in circulation belonging to nobody.
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Clear limits on enforcement
Officers observe, record and report breaches. Enforcement is for the owners corporation and its manager — be wary of any provider who claims otherwise.
Where to start
Services for residential & apartment buildings
Most residential contracts combine two of these. The label beside each one is where sites in this sector usually start.
All services- Core cover Concierge Security The desk is the building control point: residents verified, visitors logged, parcels accounted for, tailgating stopped where it starts. View service
- Pairs with it Static Guard Services For buildings with a separate car park entry or a lobby that stays open after the desk closes. View service
- Add if needed Mobile Patrol Security Where the committee wants the common areas, bin rooms and rooftop checked overnight without funding a permanent post. View service
Questions we get asked
Residential & Apartment Buildings security FAQs
Still deciding? Call +61 413 519 922 and we will tell you what a site like yours usually runs.
Yes. We contract directly with owners corporations, strata managers and facility management companies, and report in the format your committee needs.
Yes. A staffed desk from mid-afternoon to midnight with mobile patrol coverage overnight is significantly more cost-effective than 24-hour cover.
Yes. All hold first aid certification and are trained in evacuation procedures, fire panel isolation and liaison with emergency services.
Officers can observe, record and report breaches, and their presence deters most of them. Enforcement itself is a matter for the owners corporation and its manager. Do not engage a provider who claims their officers can issue fines or compel a resident.
Residential & Apartment Buildings security across Melbourne & Victoria
Officers travel to your site from our Williams Landing base, and we roster the same people back to your site rather than a different face each week. Travel is quoted separately and up front.
Get a written quote for residential & apartment buildings
Send the building address, the number of apartments and what the committee has been fielding complaints about. You get a written proposal with the options costed separately, so it can go to a meeting without a security company in the room.
- Licensed and insured Every officer individually licensed under the Victorian Private Security Act, with public liability and workers compensation in place.
- A proposal a committee can vote on Options and costs set out separately, in writing, so the decision can be made at a meeting rather than in a sales conversation.
- Credentials deactivated on move-out The step most buildings skip, and the reason so many have fobs in circulation belonging to nobody.