Healthcare & Aged Care
Security for Healthcare & Aged Care
Officers who protect clinical staff from occupational violence without escalating a distressed patient. Trained for code grey and code black, and calm with residents living with dementia.
- Labour Hire Licensed Victorian Labour Hire Authority
- Victoria Police Licensed Private security licence (LRD)
- WorkSafe Insured Workers compensation cover in place
- Public Liability Insured Certificate of currency available on request
- ASIAL Member Australian Security Industry Association
The short answer
Why is healthcare security a different job?
Because the threat is not to property and not from outsiders. It is aggression toward clinical staff, frequently from patients, residents or their families, and frequently from people who are unwell rather than criminal. That single fact should change who you hire and how they behave.
What the obligation actually looks like
| Primary hazard | Occupational violence toward staff — not theft, and not intrusion |
|---|---|
| Where it comes from | Patients, residents and families, frequently unwell rather than criminal |
| Regulator | WorkSafe Victoria, which treats occupational violence as a recognised hazard |
| Controls expected | Design, staffing levels, duress systems and training; guarding is one of several |
| Settle before day one | Who leads at the scene, and who the officer escalates to |
| Where providers oversell | Presenting guards as discharging the duty on their own |
What goes wrong on these sites
How the officer works with the clinical team
4 findings
The distinction that matters is who the risk comes from. In almost every other setting on this site the threat arrives from outside; here it walks in through the front door as a patient, a resident or a relative, and the person creating it is frequently frightened, in pain or confused rather than criminal.
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The clinician leads
The officer attends when called and stands where the clinical team asks.
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No intervention without immediate risk
Physical intervention only where there is an immediate risk of serious harm.
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Restraint is a clinical decision
Not a security one. Not unless trained, authorised and directed.
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Documented for two records
The incident record and the OHS record. They are not the same document.
Not sure which of these apply to your healthcare site?
We will walk the department or the facility with your clinical lead, agree who directs an officer at the scene, and put the result in writing with a fixed price. The escalation path matters more here than the headcount, and it is the part most providers skip.
What we do about it
What a board or quality committee will ask
That changes what good looks like. Residential aged care in particular is somebody's home, so a uniformed presence in a living area carries a real cost in dignity that has to be set against the benefit — which is why most providers land on cover overnight and a response capability by day rather than a standing post.
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Is this a control or the control?
Security staffing sits alongside design, rostering, duress systems and training. A plan that relies on it alone will not survive review.
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Can we evidence the incidents?
Documentation has to serve two records — the clinical incident record and the OHS record. They are not the same document and they are not written for the same reader.
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Does it survive a staffing change?
The escalation path has to be written down, because the people who agreed it verbally will not all be there in six months.
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What does it cost in dignity?
In a residential setting this is a real line in the decision, not a soft one. Posture and placement are worth more argument than headcount.
Where to start
Services for healthcare & aged care
Most healthcare contracts combine two of these. The label beside each one is where sites in this sector usually start.
All services- Core cover Healthcare Security Officers who can hold a presence in a waiting room and take part in a code grey without escalating the patient who triggered it. View service
- Pairs with it Security Guards Covers perimeter, car park and after-hours entry points so the clinical-facing officers stay inside. View service
- Add if needed Concierge Security For a reception that screens visitors and directs families, where the front of house is the pressure point rather than the ward. View service
Questions we get asked
Healthcare & Aged Care security FAQs
Still deciding? Call +61 413 519 922 and we will tell you what a site like yours usually runs.
Yes. Officers assigned to healthcare complete additional training in mental health awareness, trauma-informed communication and de-escalation before deployment.
Yes, under your facility policy and clinical direction. We train officers to your specific code procedures during induction.
Yes. Smaller practices can book cover for late clinics, known high-risk appointments or an ongoing part-time presence at reception.
You remain the occupier and the employer, and the clinical decisions stay with your team — an officer does not transfer either of those. What changes is the evidence: the officer documents what happened for both the incident record and the OHS record, which is what a WorkSafe enquiry or an insurer will ask to see. Agree in writing before the first shift who the officer escalates to and who leads at the scene, because that is the question that gets asked afterwards.
Healthcare & Aged Care security across Melbourne & Victoria
Officers travel to your site from our Williams Landing base, and we roster the same people back to your site rather than a different face each week. Travel is quoted separately and up front.
Get a written quote for healthcare & aged care
Send the setting, the hours of concern and what your incident log has shown over the last twelve months. You get a written scope, an agreed escalation path and a fixed price back — and an honest view on whether a standing post is warranted at all.
- Licensed and insured Every officer individually licensed under the Victorian Private Security Act, with public liability and workers compensation in place.
- Briefed for a clinical setting De-escalation first, legal limits second, and when the correct action is to stand back. An officer who leads with control escalates these situations.
- Documented for both records Written for the clinical incident record and the OHS record, because they are different documents read by different people.